Compliance with the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA).
This manual provides information on the records held by CloudMonkey and the processes to request access to such records or personal information under PAIA and POPIA.
Our designated Information Officer is responsible for encouraging compliance with conditions for the lawful processing of personal information.
We process personal information for purposes including:
Detailed information on data collection, processing purposes, retention periods, and cross-border transfers can be found in our primary Privacy Policy.
When providing services where we host or manage data on behalf of a customer, CloudMonkey acts as an "Operator" under POPIA, while the customer remains the "Responsible Party". We only process this data according to the customer's written instructions and maintain appropriate security safeguards to protect it.
If you wish to request access to your personal information or other records held by CloudMonkey, please contact our Information Officer at legal@cloudmonkey.co.za with the necessary prescribed forms and details of your request.
