Hosted voice
Hosted PBX migration checklist for South African teams
Plan number ownership, network readiness, call flows and a practical cutover before retiring an existing phone system.
Updated · CloudMonkey editorial
CloudMonkey Voice
Hosted PBX and voice systems
without telco complexity.
Managed VoIP, SIP trunks, extensions, IVR, recording, reporting, and voice intelligence for teams that need reliable communications.
Hosted PBX
Cloud PBX, extensions, queues, ring groups, voicemail, recording, and reporting.
SIP Trunks & Routing
Number allocation, routing, failover, monitoring, and managed support.
Voice Intelligence
Transcription, summaries, searchable calls, sentiment, and coaching workflows.
Managed Support
Setup, IVR design, recording policy, reporting, and troubleshooting.
Service envelope
What the managed layer includes
These lanes are sold as managed services, not unmanaged commodity hosting. The selected plan defines the exact commercial limits, setup work, support scope, and minimum term.
Voice Team bundles are capped at 10 extensions unless upgraded or quoted.
Carrier usage, call charges, regulatory costs, number porting delays, and customer network quality are excluded.
Setup covers PBX configuration, SIP trunk setup, IVR design, and recording configuration.
Contact centre, multi-site rollout, compliance retention, and CRM integration are quote-based.
Voice
Managed VoIP, hosted PBX, SIP trunks, routing, recording, apps, reporting, and call workflow automation.
Carrier usage, call charges, and regulatory costs may be billed separately.
Refreshing live pricing. Crawlable fallback plans are shown below.
Hosted PBX
Cloud phone system with mobile, softphone, routing, queues, recording, and reporting.
PBX Server
R299/month
Setup: R999
Minimum term: Monthly
- PBX hosting
- IVR
- Ring groups
- Queues
- Call recording
Extension License
R49.00/user/month
Minimum term: Monthly
- Mobile app
- Softphone
- Voicemail
- Call recording
SIP Trunks
Managed SIP trunks with number allocation, routing, monitoring, and support.
SIP Trunk
R99.00/month
Setup: R499
Minimum term: Monthly
- Managed SIP trunk
- Inbound routing
- Failover support
- Usage reporting
Unlimited VoIP SIP Trunk 4 Channel
R1,000/month
Minimum term: Monthly
- 4 concurrent outbound calls
- 8 inbound calls
- Unlimited outbound calls (fair use)
- Managed SIP trunk
- Failover support
Unlimited VoIP SIP Trunk 8 Channels
R2,500/month
Minimum term: Monthly
- 8 concurrent outbound calls
- 16 inbound calls
- Unlimited outbound calls (fair use)
- Managed SIP trunk
- Failover support
Unlimited VoIP SIP Trunk 16 Channels
R5,000/month
Minimum term: Monthly
- 16 concurrent outbound calls
- 32 inbound calls
- Unlimited outbound calls (fair use)
- Managed SIP trunk
- Failover support
Number Porting
Once-off R450/number
Once-off product. No monthly subscription.
- Porting coordination
- Carrier follow-up
- Cutover support
Voice Intelligence
Turn every conversation into searchable insight, summaries, and coaching actions.
Voice Intelligence Starter
R499/month
Usage is deducted from your CloudMonkey wallet per action.
- Transcription
- Basic analytics
Voice Intelligence Business
R999/month
Usage is deducted from your CloudMonkey wallet per action.
- Sentiment analysis
- Summaries
- Search
Voice Intelligence Enterprise
R2,499/month
Usage is deducted from your CloudMonkey wallet per action.
- Custom models
- Coaching
- Compliance reporting
Quote-based Voice
Complex telephony, contact centre, compliance, and multi-site voice projects.
Contact Centre
Request Quote
- Queues and routing
- Recording policy
- Agent reporting
- CRM integration
Multi-site Voice Rollout
Request Quote
- Branch planning
- Carrier coordination
- Cutover plan
- Managed support
Common questions
About CloudMonkey Voice
Clear answers on scope, management, and what happens after launch.
What is a hosted PBX?
A hosted PBX runs business call routing in managed cloud infrastructure instead of an on-site phone system. It can provide extensions, queues, ring groups, IVR, voicemail, recording and reporting according to the selected plan.
Can existing business numbers be ported?
Number porting may be available subject to the current carrier, ownership records and regulatory approval. Carrier timelines and fees are outside CloudMonkey's direct control and are confirmed during onboarding.
Are call charges included?
Carrier usage, destination-based call charges, number rental and regulatory costs are billed according to the applicable service order or prepaid usage rules. A platform package is not unlimited calling unless expressly stated.
Want CloudMonkey to manage your voice stack?
Choose hosted PBX, SIP trunks, voice intelligence, or request a quote for a multi-site or contact centre rollout.
CloudMonkey partner platform
Yeastar Cloud PBX, managed by CloudMonkey.
Yeastar Cloud PBX gives teams a modern business phone system with the call flows, clients, and integrations needed to stay responsive across locations and devices.
Extensions, queues, and ring groups
Multi-level IVR and intelligent routing
Linkus mobile, desktop, and web clients
Call recording, reporting, and queue tools
CRM and helpdesk integrations
Microsoft 365 connectivity
AI Receptionist for 24/7 automated call handling and routing
Automated call transcription, summaries, and neural text-to-speech
WhatsApp, SMS, Facebook, and Live Chat in one inbox
Video conferencing with screen sharing
500+ compatible IP phone models
210+ SIP trunk providers
Plan your next step
Explore Hosted voice case studies · Review our evidence and expertise