Hosted PBX and voice systems
without telco complexity.
Managed VoIP, SIP trunks, extensions, IVR, recording, reporting, and voice intelligence for teams that need reliable communications.
What the managed layer includes
These lanes are sold as managed services, not unmanaged commodity hosting. The selected plan defines the exact commercial limits, setup work, support scope, and minimum term.
Managed VoIP, hosted PBX, SIP trunks, routing, recording, apps, reporting, and call workflow automation.
Carrier usage, call charges, and regulatory costs may be billed separately.
Hosted PBX
Cloud phone system with mobile, softphone, routing, queues, recording, and reporting.
- PBX hosting
- IVR
- Ring groups
- Queues
- Call recording
- Mobile app
- Softphone
- Voicemail
- Call recording
SIP Trunks
Managed SIP trunks with number allocation, routing, monitoring, and support.
- Managed SIP trunk
- Inbound routing
- Failover support
- Usage reporting
- 4 concurrent outbound calls
- 8 inbound calls
- Unlimited outbound calls (fair use)
- Managed SIP trunk
- Failover support
- 8 concurrent outbound calls
- 16 inbound calls
- Unlimited outbound calls (fair use)
- Managed SIP trunk
- Failover support
- 16 concurrent outbound calls
- 32 inbound calls
- Unlimited outbound calls (fair use)
- Managed SIP trunk
- Failover support
- Porting coordination
- Carrier follow-up
- Cutover support
Voice Intelligence
Turn every conversation into searchable insight, summaries, and coaching actions.
- Transcription
- Basic analytics
- Sentiment analysis
- Summaries
- Search
- Custom models
- Coaching
- Compliance reporting
Quote-based Voice
Complex telephony, contact centre, compliance, and multi-site voice projects.
- Queues and routing
- Recording policy
- Agent reporting
- CRM integration
- Branch planning
- Carrier coordination
- Cutover plan
- Managed support
About CloudMonkey Voice
Clear answers on scope, management, and what happens after launch.
What is a hosted PBX?
A hosted PBX runs business call routing in managed cloud infrastructure instead of an on-site phone system. It can provide extensions, queues, ring groups, IVR, voicemail, recording and reporting according to the selected plan.
Can existing business numbers be ported?
Number porting may be available subject to the current carrier, ownership records and regulatory approval. Carrier timelines and fees are outside CloudMonkey's direct control and are confirmed during onboarding.
Are call charges included?
Carrier usage, destination-based call charges, number rental and regulatory costs are billed according to the applicable service order or prepaid usage rules. A platform package is not unlimited calling unless expressly stated.
Want CloudMonkey to manage your voice stack?
Choose hosted PBX, SIP trunks, voice intelligence, or request a quote for a multi-site or contact centre rollout.
Yeastar Cloud PBX, managed by CloudMonkey.
Yeastar Cloud PBX gives teams a modern business phone system with the call flows, clients, and integrations needed to stay responsive across locations and devices.